What you can see, and what sits underneath it
Senior leaders don't always look like they're struggling. They're still delivering, making decisions and carrying the expectations of the role. But sometimes, what's happening underneath starts to show up in ways that affect the wider business.
Why organisations fund coaching
There are a few moments when investing in coaching makes particular sense. Usually, it's because there's something important at stake.
01
A leader you want to keep
When a senior leader is valuable to the business, losing them can have a significant impact on performance, relationships and the people around them. Coaching gives them a confidential space to work through the pressures they're carrying and stay effective as the demands of the role change.
02
A step up that holds
Taking on a bigger role changes what is expected of a leader, often faster than they have time to adjust. Coaching provides space to think through the new expectations, relationships and decisions before old ways of working become limiting
03
A bench you can promote from
When senior leaders create the space to step out of the detail, they can start developing the people around them. Coaching can help them delegate more effectively, build confidence in their team and create the capacity for the next generation of leaders to step up.
Gallup's research across 2.7 million employees found that the manager alone accounts for around 70% of the variance in their team's engagement.
You are never investing in one person.
A confidential thinking partnership
Every conversation starts with what matters most to your leader at that point in time: a decision they're weighing, a conversation they're postponing, a relationship they're finding difficult, or an aspect of the role that isn't working as well as they'd like.
Together, we challenge assumptions, sharpen thinking and create clarity around the moments that matter. Sometimes that means asking difficult questions. Sometimes it means having the space to work through something properly before deciding what to do next.
The aim is simple: to help your leader navigate complexity, gain clarity and make better decisions, with an experienced commercial leader in their corner.
Six private sessions
One hour each, across six months, usually monthly. Sessions are held by video, unrecorded and entirely confidential
Coaching and mentoring
Space and questioning to help your leader work through their own challenges, alongside the perspective of someone who has spent decades navigating commercial leadership.
Access between sessions
WhatsApp or email between sessions, with a 48-hour reply window. For something they want to talk through before the next session, or a decision that can't wait.
Three-way check-ins, if useful
You, your leader and me, together. Typically at the beginning, midpoint and close of the engagement. Optional and agreed case by case.
I coach leaders at organisations including
Woolworths · Coles · Jaycar · Pet Circle · Lounge Lovers · Diebold Nixdorf
What should change
A leader you keep
A high-performing leader who feels supported through the demands of the role and has somewhere to work through the challenges that come with it.
The pressure stops travelling down
Clearer decisions, better conversations and a leader who creates more capacity around them rather than carrying everything themselves
Ready for what's next
Greater confidence, influence and self-awareness, so they're better equipped for the next level of responsibility when it comes.
What leaders say
“She helped me lead with greater intention.”
“Caroline brings a rare combination of empathy, clarity and strategic thinking. Her coaching has helped me become a more confident and effective leader, with a broader perspective on how I lead with intention and impact.”
Procurement Manager, Retail
“She helped me remove the roadblocks holding me back.”
“Caroline’s patient and supportive coaching helped me navigate a difficult point in my career, gain clarity on my next move, and move forward with confidence. I’m looking forward to continuing the journey.”
Executive Manager, Retail
Caroline's coach profile
Everything you need to know about Caroline in a single document; her background, the areas she coaches in, who she works with and what clients say about the difference it has made. It's written so you can share it with a CEO, a board or a People & Culture team without having to explain it yourself.
PDF · 2 pages · no email address required
Let's have a conversation
Thirty minutes on the leader you have in mind, what they're dealing with, and whether this is the right next step.
coach@carolinemacphail.com
Better leadership starts with better thinking.
Gain instant insights into your leadership style with our complimentary Leadership Quiz.
